Segway Recalls 220,000 Ninebot KickScooters Over Safety Concerns

Segway Ninebot KickScooters showing the models affected by recall.

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News Summary

Segway has recalled approximately 220,000 Ninebot Max G30P and G30LP KickScooters due to safety hazards related to a faulty folding mechanism. The U.S. Consumer Product Safety Commission (CPSC) reported that the defect could cause unexpected falls, leading to injuries. Owners are urged to stop using the affected models immediately and can obtain a free maintenance kit from Segway to rectify the issue. With 68 reports of failures and 20 reported injuries, this recall highlights ongoing safety concerns surrounding electric scooters.

Segway Recalls 220,000 Ninebot KickScooters Over Safety Concerns

In a significant move for safety, Segway has announced the recall of about 220,000 Ninebot Max G30P and Max G30LP KickScooters. The U.S. Consumer Product Safety Commission (CPSC) revealed the recall on March 20, 2025. The issue? A faulty folding mechanism that can lead to unexpected falls while the scooter is in use. If you’ve got one of these scooters, it’s time to pay attention.

Why is This Important?

Segway has received a total of 68 reports of failures associated with the folding mechanism. Alarmingly, these failures have resulted in 20 reported injuries. The injuries range from minor abrasions and bruises to more serious issues like lacerations and even broken bones. If you’re a proud owner of a Ninebot scooter, your safety could be at risk, and Segway is urging you to act fast.

What Models Are Affected?

The recall includes two specific models: the Max G30P, which is sleek and all-black with yellow accents, and the Max G30LP which sports a gray hue with yellow accents. You can find the model numbers on a label located on the side of the foot deck. For those curious about the dimensions:

Max G30P: 46 inches long, 19 inches wide, 47 inches high, weighing in at 42 pounds.
Max G30LP: 44 inches long, 19 inches wide, 45 inches high, tipping the scales at 39 pounds.

Where Were They Sold?

These scooters have been popular and widely available, sold in major retail chains such as Best Buy, Costco, Walmart, Target, and Sam’s Club. They were also available online through Amazon.com and Segway.com. Prices ranged between $600 and $1,000, making them quite an investment for many riders.

What Should You Do?

If you own one of the recalled models, you are advised to stop using the scooter immediately. Segway is taking steps to address these issues by offering a free maintenance kit to all affected customers. This kit includes tools and detailed instructions to help you check and tighten the folding mechanism. It’s a smart step that shows Segway is committed to ensuring your safety.

How to Get in Touch?

If you need more information or assistance, you can reach out to Segway from Monday to Friday between 9 a.m. to 5 p.m. by calling 800-914-6110 or via email at recall@segway.com. Their official website also has additional information, making it easier than ever to resolve any concerns you may have.

A History of Recalls

This isn’t Segway’s first rodeo with recalls. Back in November 2023, they recalled around 1,400 Ninebot P100 KickScooters due to a problematic front fork design, which resulted in six injuries. Earlier in March 2022, they called back some Ninebot kids’ bike helmets for not meeting federal safety standards. This pattern highlights continuing safety concerns in the electric scooter market, particularly regarding folding mechanisms.

Remember, safety should always come first. If you own one of these scooters, don’t delay in checking it out. Taking the right actions now can help keep you safer in the future.